Director, Priority Support Engineering EMEA

The role

The Director, Priority Support Engineering EMEA owns paid support offerings for the region. This person leads the Designated Support Engineer team to deliver proactive, advisory-led engagement and manages the regional sales cycle for support programs.

What you will do

• Build technical and executive relationships with strategic customers.
• Accountable for Customer Satisfaction, retention, and post-sales delivery.
• Lead the DSE team in proactive advisory-led support models.
• Collaborate with reactive support leadership on account health.
• Partner with field teams on post-go-live consumption health.
• Own executive sponsorship and customer narrative for at-risk accounts.
• Own the regional sales cycle for paid support programs.
• Lead the Go-to-Market motion for paid support in the region.
• Engage with customers and Sales to articulate paid support value.
• Build, hire, and lead the regional Priority Support team.

Required qualifications

• 10+ years in enterprise customer-facing roles leading paid support, premium services, technical advisory, or selling technical solutions to enterprise customers at a cloud, data, or SaaS company.
• Proven track record carrying or owning a revenue target tied to attach, expansion, or renewal.
• 5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment.
• Knowledge of the data warehousing, data management, analytics, AI, and/or cloud computing space.
• Experience selling and positioning technical solutions to enterprise customers and managing to commercial targets.
• Comfort operating inside transformation.
• Executive-level communication and customer-facing presence.
• Comfortable with Salesforce or other leading CRM tools.
• Demonstrated experience leading teams or running customer engagements using AI-native or AI-augmented approaches.

Nice to have

• Direct experience launching or scaling a designated engineer, solutions architect team, TAM, or premium support program at a cloud data platform, hyperscaler, or enterprise SaaS company.
• Internal Snowflake field experience (Solutions Engineering, Solutions Architect) with deep relationships into regional Sales VPs and a track record of customer wins on technical solutions.
• Strong program, project, and process management skills.

About the company

Snowflake is powering the era of the agentic enterprise. The company seeks AI-native thinkers to redefine how work gets done.