Senior UX Researcher

The role

This person will build a continuous research practice across buyer products as the company develops an AI-native platform. They will lead generative and evaluative studies to inform product and design decisions for public procurement users.

What you will do

• Plan a quarterly research agenda with product leaders.
• Establish research protocols, templates, consent processes, and participant recruitment.
• Maintain a searchable insight library.
• Lead generative and evaluative studies including contextual inquiry, interviews, journey mapping, usability testing and surveys.
• Partner with the Data team to combine behavioral data with customer feedback.
• Maintain contact with agency buyers and suppliers through design partners and community sessions.
• Bring evidence to roadmap, design and executive conversations.
• Facilitate workshops and co-design sessions.
• Coach product managers, designers and researchers to run research.
• Conduct research on accessibility and how users interact with AI features.

Required qualifications

• 7+ years of UX research in enterprise SaaS or complex B2B environments
• Bachelor's degree or equivalent experience
• Experience building or formalizing a research practice including research operations, participant recruitment and an insight repository
• Experience in regulated or compliance-heavy domains such as govtech, healthcare or finance
• Record of research that changed product and design decisions
• Ability to influence across product, design and engineering without authority
• Command of qualitative and quantitative methods
• Experience mentoring researchers
• Daily and practical use of AI in research work
• Authorization to work in the US

Nice to have

• Public-sector and procurement research
• Accessibility research
• Experience with research and call-insight tools such as Dovetail and Gong
• Experience with product analytics such as PostHog

Benefits

• Comprehensive health and medical coverage
• Paid time off
• A structured learning and development program
• Paid parental leave

Before you apply

• We are not able to sponsor work visas or transfers at this time
• You will be required to provide your Form I-9 information to confirm that you are authorized to work in the United States

About the company

SOVRA is a leading public procurement platform trusted by more than 7,000 government agencies and over 1 million suppliers across North America. The company builds technology to help governments operate more efficiently and transparently.