Head of Customer Success

The role

You will lead teams responsible for helping customers evaluate, adopt, and realize value from the platform. You will architect and build out technical account management and customer success functions.

What you will do

• Build and lead exceptional teams.
• Hire, coach, and develop high-performing leaders across Technical Account Management and Customer Success.
• Own the customer journey from technical evaluation through onboarding, adoption, and ongoing engagement.
• Build scalable programs that accelerate time-to-value, deepen product engagement, and strengthen retention.
• Collaborate with Sales to identify customer risks, strengthen renewal strategies, and uncover expansion opportunities.
• Partner with Product, Engineering, and Support to translate customer feedback into improvements.
• Establish processes, metrics, and operating rhythms to support growth.
• Use customer health, adoption, retention, and team performance data to inform priorities.

Required qualifications

• 12+ years of experience in Customer Success, Account Management, or related customer-facing functions, including 5+ years in senior leadership.
• Proven experience building and scaling technical, customer-facing organizations within B2B SaaS.
• A track record of developing strong leaders, building high-performing teams, and creating a culture of ownership and accountability.
• Demonstrated success improving customer adoption, retention, and measurable business outcomes.
• Strong commercial judgment and experience partnering with Sales on renewals, customer risk, and expansion opportunities.
• A data-driven approach to understanding customer health, measuring performance, and making strategic decisions.
• Executive presence, sound judgment, and the ability to influence stakeholders and navigate competing priorities across functions.

Nice to have

• Experience in developer tools, application security, software supply-chain security, or DevSecOps.
• Experience leading multiple customer-facing functions, including pre-sales and post-sales.
• Experience managing distributed teams across customer segments or regions.

Benefits

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown
• Paid parental leave

About the company

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code.