Manager, Technical Account Teams (Commercial)

The role

You will lead, coach, and grow a team of Commercial Technical Account Managers. You will own adoption, customer health, and gross retention outcomes while maturing post-sales operating systems.

What you will do

• Lead, coach, and grow a team of Commercial TAMs.
• Hire ahead of need as the company scales.
• Own adoption, customer health, and gross retention outcomes.
• Partner with AEs who own commercial renewal.
• Influence and mature the post-sales operating system.
• Act as the senior escalation point for at-risk accounts.
• Set the bar for performance and career growth on the team.
• Make the team faster per head through automation and playbooks.
• Feed technical field intelligence back to Product and Engineering.
• Report retention, adoption, and team health to leadership.

Required qualifications

• 4+ years directly managing post-sales teams (TAM, Solutions Engineering, or related).
• 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS.
• Experience owning GRR, NRR, or adoption targets.
• Background in security, developer tools, or an adjacent technical product.
• Knowledge of how the SDLC works and how devs and security teams operate.
• Experience as the escalation owner on at-risk commercial accounts.
• Experience building, operationalizing, or improving core post-sales systems.
• Ability to step in as an individual contributor to support team needs.
• Executive presence with CISOs, VPs of Engineering, and leadership.
• Willingness to travel for customer and company meetings as needed.

Nice to have

• Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
• Scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth
• Managed TAM charters and kept each motion distinct but coordinated
• Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs

Benefits

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown
• Paid parental leave

About the company

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code.