Technical Account Manager, Commercial

The role

You will own post-sale customer success for a portfolio of commercial customers. You will provide technical guidance, lead onboarding, and perform technical troubleshooting to ensure product adoption.

What you will do

• Own post sales relationship as the main point of contact and technical advisor
• Strategize with AEs on upsells, renewals and expansions
• Conduct Quarterly Business Reviews with strategic customers
• Build measurable customer success plans
• Lead technical onboarding for new enterprise customers
• Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling
• Investigate and resolve integration, configuration, and compatibility issues
• Respond to customer issues in dedicated Slack channels
• Translate complex product capabilities into practical, developer-friendly guidance
• Bring technical feedback and field intelligence back to Product and Engineering

Required qualifications

• 3 years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
• 1+ years of experience being the dedicated point of contact for customers with an emphasis on quarterly health checks and success
• Background in Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
• Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
• Ability to read and reason about code (JavaScript, Python, TypeScript)
• Familiarity with APIs, webhooks, and SaaS integration patterns
• Hands-on experience with package managers
• Comfort troubleshooting in production environments alongside engineering teams
• Clear written and verbal communication with developers, security practitioners, and executives
• Willingness to travel for customer and company meetings as needed

Nice to have

• Experience supporting commercial or mid-market customer segments
• Experience with SCA, dependency management, or security scanning tools
• Experience designing one-to-many customer programs
• Contributions to open-source projects

Benefits

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown
• Paid parental leave

Before you apply

• Informational call with someone from our Talent team
• Virtual f2f with technical leadership
• Virtual f2f with a peer
• Presentation
• Final interview with our Founder & CEO

About the company

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code.