Sales Engineer, SMB

The role

You will provide technical education, guidance, and support in a pre-sales capacity for SMB clients. You will work cross-functionally between customers and engineering, product, and design teams.

What you will do

• Lead discussions and product demonstrations to showcase capabilities.
• Address customer challenges, respond to questions, and handle objections.
• Craft technical content to guide customers in implementing specific use cases or extending our solution.
• Collaborate with account teams to understand customer requirements and translate them to Socket capabilities.
• Support Proof of Concepts (POCs) that align with customer requirements.
• Provide technical expertise, troubleshooting, and guidance throughout the evaluation process.
• Provide guidance on integrating solutions into the customer's existing infrastructure.
• Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
• Collaborate with Customer Success to drive post-sales revenue, ensure retention, and contribute to growth.
• Execute cross-functional projects involving teams such as Engineering, Sales, and Marketing.

Required qualifications

• Prior technical experience in roles like Software Development, TAM, Solutions Architect, Product Support, etc.
• Hands-on experience working in customer facing roles.
• Ability to multitask and efficiently handle multiple competing priorities.
• Empathetic mindset for the customer.
• Ability to work cross-functionally and contribute directly to Sales, Product and Engineering teams.
• Ability and desire to learn new tools and technologies.
• Must be able to read/write basic scripts in languages Python, JS, or Golang.
• Knowledge of common source control managers such as gitlab or bitbucket.

Nice to have

• Familiarity with web APIs, SDKs, and other technical frameworks
• CS degree or equivalent industry experience
• Experience with open source, vulnerability management / SCA
• Hands on experience working with medium to large customers up to 1000 employees
• Relevant security domain experience and familiarity with vulnerability management SCA tools
• Experience with AI and Large Language Models (LLM)

Benefits

• Market competitive salary bands
• Meaningful equity program
• Comprehensive health benefits for you and your family (99% coverage)
• Flexible time-off, holidays, and winter shutdown
• Paid parental leave

Before you apply

• 1. Phone Screen with our Talent Team
• 2. Virtual f2f with the Hiring Manager
• 3. Virtual f2f with a few members of the team
• 4. Presentation
• 5. Call with our VP of Customer Engineering

About the company

Socket helps devs and security teams ship faster by cutting out security busywork. Thousands of orgs use Socket to safely find, audit, and manage open source code.