Socure
Principal Product Operations Manager
Hub - San Francisco, Remote. Posted a month ago
The role
This person will own product management tools, reporting and analytics, and repeatable processes. They will also ensure strategy and execution remain aligned as priorities shift.
What you will do
- Administer and configure the core product management and roadmapping platform.
- Own the connection between the product management platform and engineering work-tracking systems.
- Manage the broader product tech stack and evaluate new tools.
- Build and maintain intake and prioritization workflows.
- Document system configuration and standard operating procedures.
- Build and maintain dashboards and reports for leadership and product teams.
- Define and track core product operations metrics.
- Design and document repeatable processes for planning, prioritization, and roadmap reviews.
- Identify and fix friction points and manual work in the product development lifecycle.
- Partner with product leadership to translate strategy into a trackable roadmap.
Required qualifications
- 10+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role.
- Hands-on experience working in or familiarity with a product roadmapping/PPM tool (e.g., Aha!, Productboard, Jira Product Discovery).
- Hands-on experience with a work-tracking tool (e.g., Jira, Linear, Azure DevOps).
- Comfort building dashboards and reports (in the PPM tool itself, Tableau, Looker, or Google Sheets/Excel).
- Use of LLM-based tools to augment and optimize workflows.
- Experience designing and documenting repeatable processes.
- Working knowledge of PDLC and SDLC processes.
- Strong analytical skills.
- Generalist mindset and comfort moving between technical configuration, process design, and data/reporting work.
- Excellent documentation and communication skills.
- Ability to work autonomously on a small, fast-moving team.
Nice to have
- SQL is a plus
About the company
Socure is building the identity trust infrastructure for the digital economy by verifying identities in real time and stopping fraud.