Staff Product Operations Manager

Hub - New York, Remote. Posted a month ago

The role

This role provides product teams with the systems, data, and processes needed to plan, prioritize, and deliver. You will manage reporting and analytics, drive process efficiency, and ensure strategy and execution remain aligned.

What you will do

Build and maintain dashboards and reports for roadmap status, delivery progress, and portfolio health.
Define and track core product operations metrics.
Coordinate dashboard and reporting builds with the central Business Intelligence team.
Partner with Finance, Sales/RevOps, and Engineering to integrate commercial and delivery data.
Support recurring reporting cadences including business reviews and quarterly/annual planning.
Monitor data quality and drive hygiene standards.
Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews.
Identify and fix friction points and manual work in the product development lifecycle.
Build templates, playbooks, and checklists for product managers.
Facilitate cross-functional handoffs between Product, Engineering, Design, and GTM.

Required qualifications

6+ years in Product Operations, Business/Sales Operations, or a Product Analyst/Management role.
Comfort building dashboards and reports in PPM tools, Tableau, Looker, or Google Sheets/Excel.
Use of LLM-based tools to augment and optimize workflows, dashboards, and research.
Experience designing and documenting repeatable processes.
Comfort facilitating conversations where strategic priorities and day-to-day execution are in tension.
Strong analytical skills.
Generalist mindset with comfort moving between technical configuration, process design, and data/reporting work.
Bias toward noticing inefficiency and fixing it.
Excellent documentation and communication skills.
Ability to work autonomously on a small, fast-moving team.

Nice to have

Experience operating inside a centralized or hybrid Product Ops model.
Experience facilitating OKR or strategic-planning cadences.
Working knowledge of PDLC and SDLC processes.
Experience with CRM or CRM-to-PPM integrations.
Background in process improvement (e.g., Lean, Six Sigma, or similar).
Experience in SaaS, fintech, or another regulated technology environment.
API or scripting experience (REST APIs, Zapier, or similar).
Experience supporting company-wide planning cycles.

About the company

Socure is building the identity trust infrastructure for the digital economy by verifying identities in real time and stopping fraud. The company aims to solve complex problems for businesses, governments, and millions of people.