Senior Business Systems Engineer – Product & Engineering Platforms

The role

You will own and evolve the systems that support product planning, engineering execution, portfolio management, and cross-functional delivery. You will serve as the technical owner and strategic partner for platforms such as Jira and Aha!.

What you will do

• Serve as the primary technical owner for Jira, Aha! and other similar platforms.
• Manage platform configuration, administration, upgrades, permissions, security, integrations, data quality, and ongoing maintenance.
• Design and maintain scalable workflows, schemas, fields, templates, automations, dashboards, and reporting structures.
• Translate business requirements into practical system designs and configurations.
• Build and maintain integrations between platforms such as Jira, Aha!, Confluence, GitHub or GitLab, Slack, Workday, financial systems, and BI tools.
• Support data migrations, platform consolidations, tool replacements, and major configuration changes.
• Define and enforce standards for fields, hierarchies, workflows, permissions, naming conventions, and system ownership.
• Build dashboards and reporting capabilities for leadership.
• Provide advanced support and troubleshooting for complex platform issues.
• Create reusable documentation, training materials, office hours, and guidance.

Required qualifications

• 7+ years of experience in business systems engineering, enterprise applications, IT applications, platform administration, or a related role.
• Strong hands-on experience implementing and administering Jira and related Atlassian products.
• Experience supporting product management, engineering delivery, portfolio management, or enterprise work-management platforms.
• Experience configuring workflows, schemas, fields, permissions, automations, dashboards, and reporting.
• Strong understanding of product development and software delivery processes, including roadmaps, initiatives, epics, sprints, releases, dependencies, and capacity planning.
• Experience gathering requirements and translating complex business processes into scalable technical solutions.
• Experience with APIs, webhooks, integrations, data migration, and enterprise application architecture.
• Demonstrated ability to manage platforms through their full lifecycle, including implementation, maintenance, upgrades, governance, support, and retirement.
• Strong project or program management capability, including planning, stakeholder coordination, risk management, and change management.
• Ability to work effectively with Product Managers, Engineering Managers, TPMs, Finance, IT, and executive stakeholders.
• Strong analytical, troubleshooting, documentation, and communication skills.
• A bias toward standardization, maintainability, and simple solutions over unnecessary customization.

Nice to have

• Hands-on experience with Aha! Roadmaps, Aha! Develop, Aha Ideas, or similar product portfolio management platforms.
• Experience with tools such as Jira Align, Productboard, Craft, Planview, Asana, Monday.com, Smartsheet, or equivalent platforms.
• Atlassian certifications or advanced Jira administration experience.
• Experience integrating Jira with GitHub, GitLab, Slack, Confluence, BI tools, or product management platforms.
• Experience in a SaaS, fintech, identity, risk, fraud, or regulated technology environment.
• Familiarity with Agile, Scrum, Kanban, product operating models, and scaled planning practices.
• Experience supporting software capitalization, engineering capacity planning, or portfolio-level reporting.
• Experience evaluating and replacing enterprise platforms.
• Scripting or automation experience using Python, JavaScript, Groovy, REST APIs, or low-code integration tools.

About the company

Socure is building the identity trust infrastructure for the digital economy. They verify identities in real time to stop fraud.