Senior Solution Consultant – Post-Sales, Platform

The role

You will drive successful onboarding and measurable outcomes for clients using the RiskOS platform. You will lead platform implementations, configure AI-driven decisioning engines, and analyze performance data to optimize model accuracy.

What you will do

• Lead end-to-end platform implementation processes.
• Collaborate with clients to define solution architecture and configure platform components.
• Lead onboarding efforts by configuring intelligent decisioning engines and automated workflows.
• Guide clients through integrating AI-powered signals into existing tech stacks.
• Partner with clients to analyze acceptance rates, false positive/negative trends, and model performance.
• Help clients design and implement automated decisioning flows.
• Diagnose and resolve technical issues regarding data pipeline integrity, API performance, and AI model response handling.
• Deliver training sessions to client teams.
• Act as a feedback loop between clients and Product and Engineering teams.
• Work with Sales, Customer Success, and Data Science to ensure clients realize ROI.

Required qualifications

• 5+ years of identity or fraud related experience in technical implementation, solution consulting or support engineering.
• Familiarity with AI/ML concepts, automated decisioning systems, or data analytics.
• Strong working knowledge of APIs, data integration patterns, and web-based platforms.
• Ability to manage multiple client workstreams with structure, clarity, and proactive communication.
• Bachelor's degree or equivalent experience in a technical, analytical, or related field.

Nice to have

• Hands-on experience with identity verification, fraud prevention, risk modeling, or compliance platforms.
• Exposure to ML model outputs, feature engineering concepts, or data pipeline tooling (e.g., SQL, BI tools, data warehouses).
• Experience working in enterprise client environments with complex technical stacks.
• Background in a startup or high-growth SaaS company.

About the company

Socure is building the identity trust infrastructure for the digital economy by verifying identities in real time and stopping fraud. The company focuses on solving complex problems for businesses and governments.