IT Support Engineer

The role

You will resolve end-user issues across macOS and Windows and manage the office AV and device lifecycle. You will support the collaboration stack including Google Workspace, Slack, and Zoom.

What you will do

• Resolve requests and incidents for hardware, software, access, and collaboration issues.
• Provide deskside and remote support to employees including executives.
• Manage endpoints including provisioning, enrolling, deploying, repairing, and retiring macOS and peripherals through MDM.
• Support identity and access via Okta and Google Workspace tasks.
• Troubleshoot Google Workspace, Slack, and Zoom.
• Maintain conference room AV and perform first-line Wi-Fi and wired network troubleshooting.
• Keep hardware inventory accurate across the lifecycle.
• Write knowledge-base articles and automate repetitive work with scripts or workflows.

Required qualifications

• 2-4 years of hands-on IT support experience in a corporate or SaaS environment.
• Working proficiency in macOS and Windows troubleshooting, including imaging or enrollment, disk encryption, and common application issues.
• Experience with an MDM platform (Jamf, Intune, or similar).
• Familiarity with Okta and Google Workspace administration at the support level.
• Working knowledge of Slack and Zoom administration or end-user support.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
• Clear written and verbal communication.
• Good judgment on security.
• Ability to work onsite in San Francisco three days per week.
• Ability to lift up to 50 lbs for equipment handling.

Nice to have

• Experience with VDI’s
• Experience with ITIL practices, Jira Service Management, or SLA-driven support queues.
• Scripting in Bash, Python, or PowerShell, or low-code automation (Zapier, Okta Workflows).
• Certifications such as Apple Certified Support Professional, Jamf 100/200, CompTIA A+ or Network+.
• Demonstrated curiosity and willingness to experiment with AI tools to augment technical problem-solving and streamline IT support workflows.

About the company

Socure is building the identity trust infrastructure for the digital economy. They verify identities in real time to stop fraud.