Defense Customer Success Lead

The role

You will embed with Defense users to train, enable, and problem-solve using Sofar products. You will build the customer success function, develop TTPs, and lead participation in military exercises.

What you will do

• Develop and execute a scalable customer success plan
• Onboard and train new users
• Help existing users get the most out of Sofar products
• Bring learnings from the field back to Product
• Work with the Defense GTM team to expand existing accounts
• Lead the end-to-end customer success relationship and process
• Develop customer profiles and TTPs
• Collaborate with internal teams to align solutions with market demand
• Assess competitors
• Lead Sofar's participation in military exercises

Required qualifications

• Deploying innovative technologies in war-fighting scenarios is a must
• 5+ years of experience working with the U.S. DoD
• Strong understanding of deploying innovative technologies in theater
• Savvy in navigating government bureaucracy
• Excellent communication, problem solving, and interpersonal skills
• Self-starter with ability to work independently and collaboratively
• Curiosity and passion for understanding marine technologies
• Willingness to travel as needed
• U.S. Citizen with active SECRET clearance

Nice to have

• Active TS/SCI clearance
• 2+ years of experience in a customer success role, preferably in maritime/environmental tech
• Located in San Francisco, CA, Norfolk, VA, San Diego, CA, or Honolulu, HI

Benefits

• Visa sponsorship is supported and efforts will be made to make it work if an offer is made

Before you apply

• U.S. Citizen with active SECRET clearance required

About the company

Sofar operates at the intersection of ocean science, climate, and technology. The company works to solve consequential problems using marine technologies.