Director, Operations

The role

You will own the end-to-end sales-to-deployment operating model. You will lead a team across Deployment Execution, Optimization & Automation, and Operations Enablement to drive automation and process improvements.

What you will do

• Own the sales-to-deployment operating model
• Lead and develop a high-performing leadership team
• Drive operational transformation through automation and process-improvement
• Deliver on ARR by ensuring timely and quality deployments
• Partner across the organization with Sales, Customer Success, Support, Product and Finance
• Establish governance and operational rigour
• Oversee partner and field strategy
• Serve as the senior escalation point

Required qualifications

• 8+ years in operations, deployment, implementation or professional services
• 3+ years leading managers or multi-team functions
• Proven track record of designing and scaling an end-to-end operating model in a high-growth B2B technology, SaaS or hardware-enabled services environment
• Demonstrated success leading process-improvement and automation initiatives
• Strong analytical and business acumen
• Experience owning KPIs, capacity planning and operational reporting tied to financial outcomes such as ARR
• Excellent cross-functional leadership and communication skills

Nice to have

• Experience in physical security, video surveillance, IoT or other field-deployed technology
• Experience managing installation partner or channel networks across multiple regions
• Familiarity with operations tooling and automation platforms (e.g., Salesforce, HubSpot, NetSuite, Asana, Jira, n8n or similar)
• Background in Lean, Six Sigma or other formal continuous-improvement methodologies

Benefits

• Meaningful equity
• Fully paid health & dental (no waiting period)
• $500 health spending account
• Monthly reimbursement for fitness, wellness, or mental health programs

Before you apply

• Candidates must undergo a criminal records check upon hire
• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada
• Be willing to comply with Solink’s own security policies and standards

About the company

Solink provides businesses with tools to transform video security into real-time operational insights. Their cloud-based platform integrates with existing cameras and systems to help businesses reduce shrink and optimize performance.