Customer Success Manager

The role

You will manage customer relationships and advocate for clients to help them realize business value from the Solink product. You will engage an established book of customers through monthly check-ins, onboarding, and digital programs.

What you will do

• Run monthly check-ins across your book using health signals and usage data.
• Drive smooth onboarding by working with Sales to set expectations.
• Grow adoption by tracking engagement and guiding customers toward best practices.
• Protect retention and find growth by flagging risk and identifying expansion opportunities.
• Handle escalations by working with Support, Product, and other teams.
• Build playbooks, templates, and customer education programs.
• Support Sales by joining technical pre-sales conversations.

Required qualifications

• 4+ years managing customer accounts in a SaaS environment
• Strong written and verbal communication
• Ability to explain technical topics simply
• A consultative approach
• Comfort with data and prioritization
• Technical curiosity and quick learning

Nice to have

• Experience with video surveillance or security camera systems
• Hands-on experience in restaurant, hospitality, retail and/or regulated environments
• Fluency in French and/or Spanish

Benefits

• Meaningful equity
• Fully paid health & dental (no waiting period)
• $500 health spending account
• Monthly reimbursement for fitness, wellness, or mental health programs

Before you apply

• Candidates must undergo a criminal records check upon hire
• Be a Canadian Citizen (dual citizens included), or eligible to work in Canada
• Be willing to comply with Solink’s own security policies and standards

About the company

Solink provides businesses with tools to transform video security into real-time operational insights. Their cloud-based platform is trusted by over 35,000 locations across 60+ countries.