Senior Product Engineer

The role

You will act as a technical lead in EMEA, owning key product areas and setting architecture and quality standards. You will work with EMEA customers to translate problems into shippable work and mentor a small local team.

What you will do

• Set architecture, reliability, and performance standards in Dublin
• Support and level up other engineers
• Translate EMEA customer problems into shippable work
• Own data and retrieval pipelines for Zendesk, Intercom, and Salesforce
• Manage LLM evaluation and generation flows
• Develop real-time scoring, analytics, and coaching loops
• Build fast, resilient UIs using Next.js and React
• Partner with product, design, and GTM teams in SF and Dublin

Required qualifications

• At least 4 years of engineering experience
• Strong technical leadership including mentoring or architecting product areas
• Deep expertise in modern web technologies, product architecture, or AI integrations

Nice to have

• Experience at a startup (Series A to C)
• Experience shipping complex, customer-facing products
• Worked on notable or challenging projects

About the company

Solidroad uses AI, generative tech, and real-time simulations to scale customer support. The company has offices in San Francisco and Dublin.