Customer Support Specialist

The role

You will act as the first line of support for customers including patent attorneys and in-house IP teams. You will resolve support tickets, build help documentation, and provide customer insights to the product team.

What you will do

• Own the first response on inbound support tickets via email, in-app chat, and Slack Connect.
• Resolve login issues, browser problems, account configuration, and basic product questions.
• Triage and route complex tickets to attorneys, AI engineers, or GTM owners.
• Write help docs and record Loom walk-throughs.
• Feed customer insights back into the product.
• Work with customer-facing attorneys and CSMs.
• Help define customer support processes at Solve.

Required qualifications

• Genuine interest in customer experience with evidence of previous ownership.
• Strong written communication.
• High agency.
• Ability to hold a high bar under pressure.

Nice to have

• Paralegal qualifications or experience inside a patent practice (USPTO, EPO, or UK).
• Computer science, engineering, or hard-science degree.
• Experience with support tooling (Intercom, Zendesk, Linear, Pylon, or similar).
• Familiarity with AI products, prompt design, or evaluation workflows.
• Comfort with technical products.

Benefits

• Significant equity
• Full visa sponsorship
• Private medical insurance
• Free meals

About the company

Solve Intelligence is an AI platform that manages invention harvesting, patent generation, litigation, and licensing. The company has 8 figures of ARR and is backed by YC, 20VC, Microsoft, and Thomson Reuters.