Labour AI Specialist

The role

You will build labour models by deriving rules from trading data and working on site with customer teams. You will present impact and ROI to executives and act as a subject matter expert in sales conversations.

What you will do

• Derive labour rules from real trading data using Sona's tooling and operational knowledge
• Spend time on site with customer teams to learn practical realities
• Build trust with site managers so workload models get followed
• Present impact and ROI to customer executives and general managers
• Act as the labour optimisation subject matter expert in sales conversations
• Work across the full portfolio of live customer projects

Required qualifications

• An operational background in hospitality, retail, or a similar hourly-workforce, fluctuating-demand business
• Confident presenting to and winning buy-in from customer executives, general managers and boards
• Comfortable with technology and confident picking up new tools quickly, including using AI tools
• Able to look into the data yourself and make decisions from what you find
• Comfortable operating without a fixed playbook
• Excited about using AI in your day-to-day work

Nice to have

• a retail or workforce-management background where the underlying concepts transfer to hospitality
• a commercial finance background with genuine credibility in front of operators

Benefits

• Share options
• 35 days annual leave (25 days standard plus 10 flexible public holiday days)
• Extra day of leave for every year of service
• Pension contributions matched up to 5%
• Comprehensive health insurance
• Enhanced parental leave & pay
• Salary sacrifice childcare scheme (Workplace Nursery)
• Annual all expenses paid team retreats
• The latest Macbook and equipment budget for your home office
• Professional development budget
• Unlimited free books

About the company

Sona builds AI tools for frontline organisations to manage labour costs, compliance, and scheduling. They have raised over $100M and serve more than 100 enterprise customers across the UK and US.