Junior Customer Programs Manager DACH (m/w/d)

The role

You will develop and implement scalable customer engagement models and success strategies. You will manage programs such as user training, webinars, and process automation for a portfolio of 500 to 1,000 SMB and low-touch accounts.

What you will do

• Monitor customer health scores and launch scaled campaigns for upsells and retention
• Analyze data to identify challenges and propose process optimizations
• Create and develop 1:Many programs like email campaigns and office hours
• Collaborate with CSMs, AEs, product, and marketing teams
• Build processes to ensure customer satisfaction at scale
• Use internal dashboards to identify risks or opportunities in the portfolio
• Act as an operational champion and ensure data hygiene in CS tools and Salesforce
• Develop, manage, and implement scalable customer programs
• Support a customer portfolio focused on SMB and low-touch customers

Required qualifications

• At least 1 year of experience in a customer-oriented role (Inside Sales, Customer Success, BDR or Product Marketing)
• Experience with common SaaS tech stacks (Salesforce, Highspot, Planhat, AI tools etc.)
• Diplomatic skill, tact, and composure under pressure
• Solution-oriented mindset and ability to use data to support hypotheses
• Ability to demonstrate product features online to a larger audience
• Self-motivated, proactive team player
• Fluent German and English skills

Nice to have

• Dutch language skills
• Project management certifications (Prince2, PMI or comparable)

Benefits

• Flexible working hours
• 33 days of vacation
• Additional financial support during parental leave
• Access to the Open-Up app
• Employee discounts
• Wellbeing & fitness benefits with Urban Sports Club
• Virtual events, team activities and local meeting opportunities
• Technical equipment
• Referral bonuses
• Individual training budget
• Dog-friendly office

About the company

SoSafe is a security awareness scale-up that provides Human Risk Management solutions. The company uses behavioral science and data-driven learning to strengthen people against cyber threats.