Customer Support Lead

The role

You will be the front line for Sazabi, helping users get value fast. You will debug customer issues using the platform and turn user pain into product insights.

What you will do

• Be the front line of Sazabi: helping users get value fast
• Debug real customer issues using Sazabi itself
• Turn user pain into product insights and improvements
• Build lightweight systems for support, onboarding, and success
• Create documentation, guides, and content that scale support
• Work closely with engineering to resolve issues and ship fixes

Required qualifications

• Strong technical intuition
• Excellent communication skills
• High ownership
• Comfort working directly with developers and understanding their workflows
• Ability to thrive in ambiguity without rigid support processes

Nice to have

• experience in devtools support or early-stage startups

Benefits

• Competitive salary and equity
• Free lunches (in-office only)
• Health, dental, and vision insurance
• Unlimited paid time off
• Paid parental leave

About the company

Sazabi is an AI-native observability platform for fast-moving engineering teams. The team comes from Brex, Y Combinator, Rootly, Google, Doppel, and other top tech companies.