Patient Support Coordinator (Remote)

The role

You will provide post-intake support to patients. You will handle scheduling changes, billing questions, and Zoom troubleshooting via phone, email, and text.

What you will do

• Provide post-intake support to patients
• Act as the go-to point of contact for patients
• Handle scheduling changes
• Handle billing questions
• Troubleshoot Zoom
• Handle administrative and customer service requests via phone, email, and text

Required qualifications

• Exceptional communicator
• Detail-oriented problem solver
• Calm under pressure
• Tech-comfortable and adaptable
• Mission-driven

Nice to have

• Background in customer support, patient support, care coordination, or healthcare administration

Benefits

• Remote-first team

About the company

Sailor Health is revolutionizing mental health care for older adults. They aim to provide seamless access to compassionate, effective, and personalized mental health care.