Patient Intake Specialist, Mental Health (Remote)

The role

You will be the first point of contact for older adults and their families who reach out to Sailor Health. You will guide them through intake, from matching with the right therapist to feeling supported at each step.

What you will do

• Guide older adults and their caregivers through the intake process
• Match new patients with the right therapist
• Provide emotional support and reassurance during first contact
• Coordinate care for multiple patients at different stages
• Keep track of each patient's progress so nothing is missed
• Use EHR platforms, CRMs and Google Workspace tools

Required qualifications

• Empathetic and clear communication
• Highly organized and detail-oriented
• Comfortable learning new software quickly
• Interest in mental health and healthcare access
• Care about improving care for older adults

Benefits

• Remote-first team with flexibility
• Growth and ownership in a small, agile team
• Opportunity to shape key processes

Before you apply

• Based in Canada, as the role is remote for Canada only

About the company

Sailor Health works to improve mental health care for older adults, a growing and underserved group. The company describes its mission as helping seniors live happier and healthier lives.