Patient Care Coordinator (Remote)

The role

You will be the first contact for older adults and their families reaching out to Sailor Health. You will guide them through intake, from matching with a therapist to feeling supported at each step.

What you will do

• Guide older adults and their caregivers through the intake process
• Support new patients from first contact through matching with the right therapist
• Manage multiple patients at different stages of the process
• Use EHR platforms, CRMs and Google Workspace tools

Required qualifications

• Empathetic and clear communicator who listens actively
• Highly organized and detail-oriented
• Comfortable learning tools such as Google Workspace, Healthie or HubSpot, and picking up new software quickly
• Interest in mental health and healthcare access
• Compassionate and eager to grow

Benefits

• Remote-first team with flexibility
• Growth and ownership in a small, agile team
• Mission with impact for older adults

Before you apply

• Candidates must be based in Canada

About the company

Sailor Health provides mental health care for older adults, a population it describes as underserved. Its mission is to give every senior seamless access to compassionate, personalized mental health care.