Provider Operations & Strategy Lead

The role

The Provider Operations & Strategy Lead will build operations and infrastructure to provide an exceptional experience for clinicians. This person will manage day-to-day clinical team operations and build AI-native operational systems.

What you will do

• Represent the voice of the provider across the company
• Manage day-to-day operations of the clinical team
• Build support into a scalable operating system using AI support agents
• Write and enforce operational policies for payroll, holidays, and patient no-shows
• Deliver hard conversations directly regarding provider churn-risk
• Close the provider feedback loop using NPS and provider feedback
• Coach and manage the provider support team

Required qualifications

• 3+ years of experience, with at least one of: prior ops or product role at a fast-growing startup; consulting or finance experience
• Demonstrated track record of exceptional achievement in at least one dimension
• Thrives in ambiguity and builds repeatable systems from messy problem spaces
• Meticulously organized
• Direct, high-stakes communicator
• People management instinct
• AI operator using Claude or ChatGPT

Benefits

• Top quartile salary and equity
• Comprehensive benefits, including medical, dental & vision insurance
• Flexible PTO and sick days
• Lunch and dinner in the Soho office covered by Sailor
• Team building events
• One Medical Membership for US employees
• HSA
• Talkspace
• HealthAdvocate
• Teledoc Health

About the company

Sailor Health is building a new care model for aging by combining behavioral health, healthcare advocacy, wellness classes, and AI care agents into one virtual platform. The company is a 25-person team in NYC.