Care Navigator (Remote)

The role

You will be the first contact for older adults and their families reaching out to Sailor Health. You will guide them through the intake process and help match them with the right therapist.

What you will do

• Guide older adults and their caregivers through the intake process
• Provide warm, clear and professional support at each step
• Help new patients match with the right therapist
• Manage multiple patients at different stages of the process
• Use scheduling, EHR and CRM tools to keep records current

Required qualifications

• Empathetic and clear communicator
• Highly organized and detail-oriented
• Comfortable learning tools such as Google Workspace, Healthie or HubSpot
• Interest in mental health and healthcare access
• Mission-aligned, with care for improving care for older adults

Benefits

• Remote-first team with flexibility
• Growth and ownership in a small, agile team
• Opportunity to shape key processes

Before you apply

• Location is limited to Canada-based candidates

About the company

Sailor Health provides mental health care for older adults, a group it describes as underserved. The company focuses on access to compassionate, personalized care for seniors across the nation.