Care Navigator (Remote)

The role

You will be the first contact for older adults and their families who reach out to Sailor Health. You will guide them through intake, from matching with the right therapist to feeling supported at each step.

What you will do

• Guide older adults and their caregivers through the intake process
• Provide warmth, clarity and professional support at every step
• Match new patients with the right therapist
• Manage multiple patients at different stages without letting things slip
• Use tools such as Google Workspace, EHR platforms (e.g., Healthie) or CRMs (e.g., HubSpot)

Required qualifications

• Empathetic and clear communicator who listens actively
• Highly organized and detail-oriented
• Comfortable learning new software quickly
• Interest in mental health and healthcare access
• Caring about improving care for older adults

Benefits

• Mission with impact for an overlooked population
• Remote-first team with flexibility
• Growth and ownership in a small, agile team
• Opportunity to shape key processes

Before you apply

• Based in Canada, as the role is remote for Canada based only

About the company

Sailor Health works to improve mental health care for older adults, a fast-growing and underserved group. The company aims to give every senior seamless access to compassionate, personalized care.