Provider Support Coordinator

The role

You will serve as a dedicated support resource for the provider network. You will field calls and emails, troubleshoot tech issues, manage caseload support, and build relationships with therapists and clinicians.

What you will do

• Manage provider email support for caseload, tech, matching, and payroll/benefits questions.
• Answer provider calls in real time for logistical, technical, or patient-related issues.
• Track every open item through to resolution.
• Proactively reach out to providers to check in and understand their needs.
• Deliver customer service to providers with a solutions-first mindset.

Required qualifications

• Extremely organized with airtight follow-through.
• Proactive and comfortable with ambiguity.
• Sound judgment on urgency and ownership.
• Warm, empathetic communicator.

Benefits

• Mission with impact.
• Remote-first team.
• Growth and ownership.

About the company

Sailor Health is revolutionizing mental health care for older adults. They aim to provide seamless access to compassionate, effective, and personalized mental health care for seniors.