Care Strategy & Operations (Lead / Director)

The role

You will own the care model by designing patient journeys across therapy, advocacy, and case management. You will scale service lines, lead the case management team, and design how AI supports clinicians.

What you will do

• Build the care model by designing patient movement through therapy, advocacy, and case management.
• Scale new service lines into repeatable national operations with workflows, playbooks, and metrics.
• Shape how AI supports clinicians to reduce administrative work.
• Manage and grow the case management team.
• Oversee caseloads and build triage and escalation protocols for high acuity cases.
• Build an integrated model that unites clinicians and care teams.
• Track metrics tied to patient outcomes.
• Ensure work meets clinical, privacy, and Medicare standards.

Required qualifications

• 4-15 years of experience
• Strong communicator
• Thrive in ambiguity
• Think from first principles
• Take work personally

Nice to have

• Ideally in clinical operations
• Built and scaled care delivery at a high growth healthcare company

About the company

Sailor Health is building a new care model for aging by combining behavioral health, healthcare advocacy, wellness classes, and AI care agents into one virtual platform. The company is a 25-person team in their NYC office.