Patient Care Receptionist (Remote)

The role

This person will be the first point of contact for calls, messages, and emails from patients and their families. You will handle first response and triage across phone, email, and SMS to route inquiries to the right care team member.

What you will do

• Handle inbound communication from patients and prospective patients via phone, email, and SMS.
• Route each inquiry to the right person or team.
• Resolve simple requests directly.
• Execute clinical and administrative workflows and troubleshoot with patients.
• Identify the correct patient care team member for each inquiry.
• Support patients and families through the entire patient lifecycle.

Required qualifications

• Empathetic and clear communicator.
• Comfortable with high volume of calls and messages.
• Highly organized and detail-oriented.
• Tech-comfortable with Google Workspace, EHR platforms, or CRMs.
• Reliable and dependable.

Nice to have

• Experience in a front-desk, call center, customer service, or administrative support role.

Benefits

• Remote-first team
• Growth and ownership

About the company

Sailor Health is revolutionizing mental health care for older adults. They aim to provide seamless access to compassionate, effective, and personalized mental health care for seniors.