Care Coordinator (Remote)

The role

You will be the first point of contact for older adults and their families who reach out to Sailor Health. You will guide them through intake, from matching with the right therapist to feeling supported at each step.

What you will do

• Guide older adults and their caregivers through the intake process
• Provide warm, clear and professional support at each step
• Help patients match with the right therapist
• Manage multiple patients at different stages of the process
• Use EHR platforms, CRMs and Google Workspace tools

Required qualifications

• Empathetic and clear communicator who listens actively
• Highly organized and detail-oriented
• Comfortable learning tools such as Google Workspace, Healthie or HubSpot
• Mission-aligned, with care for improving care for older adults

Benefits

• Remote-first team with flexibility
• Mission with impact
• Growth and ownership in a small, agile team

Before you apply

• Location is restricted to Canada based only

About the company

Sailor Health is working to improve mental health care for older adults, a fast-growing and underserved group. The company describes a goal of seamless, compassionate and personalized mental health care for every senior.