Patient Care Associate (Remote)

The role

You will be the first contact for older adults and their families reaching out to Sailor Health. You will guide them through intake, from matching with the right therapist to feeling supported at each step.

What you will do

• Guide older adults and their caregivers through the intake process
• Match new patients with the right therapist
• Provide care coordination and emotional guidance
• Manage multiple patients at different stages of the process
• Learn and use tools such as Google Workspace, EHR platforms (e.g., Healthie) or CRMs (e.g., HubSpot)

Required qualifications

• Empathetic and clear communicator
• Highly organized and detail-oriented
• Comfortable learning new software quickly
• Interest in mental health and healthcare access

Benefits

• Mission with impact for an overlooked population
• Remote-first team with flexibility
• Growth and ownership in a small, agile team
• Opportunity to shape key processes

Before you apply

• Canada-based candidates only

About the company

Sailor Health provides mental health care for older adults, a fast-growing and underserved segment. The company focuses on reducing isolation, anxiety and depression in this population.