Customer Success Manager

The role

The Customer Success Manager will own long-term relationships with a portfolio of SMB clients post-onboarding. You will monitor AI agent performance, drive renewals and expansions, and act as the primary point of contact to ensure client outcomes.

What you will do

• Own a portfolio of accounts post-onboarding as the primary point of contact
• Build strong relationships with client stakeholders
• Proactively manage renewals and spot expansion opportunities
• Own commercial conversations
• Monitor account health continuously to identify risks
• Run regular performance review calls using data to demonstrate ROI
• Work closely with the onboarding team for smooth handoffs
• Feed structured client insights back to product and GTM teams

Required qualifications

• Proven B2B SaaS Customer Success or Account Management experience, ideally with SME clients
• A genuine sales instinct with a track record of driving retention and growth
• Strong relationship builder
• Data driven and able to demonstrate ROI clearly
• Highly self-managing with a bias for action

Nice to have

• Experience in AI, sales technology, or a fast-growing startup
• Familiarity with CRM platforms and sales workflows

Benefits

• A pivotal role in a fast-growing AI startup with a unique product offering
• Competitive compensation including base and commission
• A chance to grow to lead a team in a high-growth market
• A collaborative, innovative, and supportive work culture
• Opportunities for professional growth in the emerging field of AI solutions
• Freedom and autonomy

About the company

SalesApe is a fast-growing AI company backed by over $20 million from top VCs. The company aims to empower non-tech SMBs through AI agents and natural language interface technology.