AI Deployment Lead

The role

AI Deployment Leads own the post-sales lifecycle for strategic accounts. You will manage relationships, track account health, and investigate technical issues using transcripts, audit logs, and integration data.

What you will do

• Own the ongoing relationship for a portfolio of strategic accounts
• Review transcripts, audit logs, prompts, evals, and integration data to explain agent behavior
• Triage issues across data mapping, configuration, prompt behavior, customer training, expectation gaps, and product defects
• Write, test, and deploy prompt and logic changes
• Partner with Forward Deployed Engineers on integrations, data pipelines, and custom workflow logic
• Turn customer feedback into structured product signal
• Run clean handoffs from Implementation into steady-state account ownership
• Push back when customer asks or internal assumptions do not match technical or compliance reality

Required qualifications

• 4+ years in a customer-facing post-sales, implementation, solutions, consulting, banking, or similarly rigorous analytical role
• Hands-on experience with LLMs, prompts, evals, or agentic workflows
• Strong foundational understanding of LLM and agent concepts, including context, tool use, failure modes, and eval methodology
• Comfort reading API docs and understanding concepts like webhooks, integrations, data mapping, and data pipelines
• Technical fluency to discuss architecture and failure modes with customer engineering teams
• Strong judgment in ambiguous, high-stakes customer situations
• Experience working with senior stakeholders across operations, compliance, product, engineering, and commercial teams
• Comfort saying no or not yet when the ask does not match product, technical, or compliance reality

Nice to have

• Experience in fintech, banking, insurance, lending, collections, servicing, or another regulated industry
• Familiarity with CFPB expectations, Reg F, UDAAP, auditability, or compliance-heavy workflows
• Experience owning strategic enterprise relationships, especially $1M+ ARR accounts
• Rigorous academic background, especially in a quantitative field
• A history of building and shipping things
• Outsized responsibility early in your career
• Competitive achievement

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Generous 401(k)
• Catered lunches

Before you apply

• We will test for prompt writing, eval thinking, and technical judgment in the interview process

About the company

Salient builds AI agents for regulated financial services. The company is backed by a16z and Y Combinator and serves more than 20% of the auto lending industry.