Salmon Group
Collections Specialist
Mandaluyong, Remote. Posted a month ago
The role
The Collections Specialist performs collections callouts and emails using the bank's collections system. This role involves communicating with clients to collect promises to pay and resolving client concerns.
What you will do
- Perform collections callouts and emails according to the collections workflow
- Review client information before and during calls
- Answer client questions and provide support in resolving complaints, concerns, and issues
- Communicate with clients to collect promises to pay
- Ensure accurate documentation of all transaction information in the collections system
- Update the database with newly acquired client information
- Ensure all communication with the client is professional and respectful
- Monitor yearly and monthly KPIs
- Escalate qualifying cases to their Team Leader
- Prepare recommendations of accounts for endorsement to other Teams
Required qualifications
- Excellent decision-making, negotiating, and communication skills
- Must be willing to work on shifting schedule
- Willing to work onsite 3x a week (Mandaluyong)
- Open for Fresh Graduates
About the company
Salmon-group is a team of finance professionals and entrepreneurs building a financial technology business for Filipinos. They use technology, product design, security, and data analytics to provide inclusive financial services.