CX/UX Researcher

The role

You will expand hands-on research capacity across the product portfolio. You will run studies from kickoff to readout, including interviews, usability tests, and journey mapping to help teams make decisions based on evidence.

What you will do

• Plan and run moderated usability tests, in-depth interviews, and quantitative/unmoderated studies
• Own assigned studies end-to-end including recruitment, moderation, analysis, and reporting
• Maintain a research backlog and align priorities with product and design teams
• Recruit and screen participants and manage logistics including panel vendors and incentives
• Run virtual and in-person fieldwork
• Participate in team rituals and discuss research priorities with designers and PMs
• Facilitate synthesis workshops, insight reviews, and journey mapping sessions
• Build and maintain customer journey maps for prioritized product areas
• Write clear, decision-ready reports and present findings to product teams
• Contribute to research repository standards, the intake process, and the methods guild

Required qualifications

• 2+ years in UX research for consumer products
• Track record of running moderated tests and in-depth interviews independently
• Experience facilitating workshops and collaborative sessions with design and product teams
• Ability to discuss and negotiate research priorities with PMs and designers
• Experience creating journey maps, personas, or service blueprints
• Proven ability to drive change based on research
• Comfortable operating with limited process
• Clear, concise writing for non-research audiences
• Strong written and verbal communication skills in both English and Filipino/Tagalog

Nice to have

• Experience in credit, lending, payments, or fintech
• Exposure to banking, technology, or consumer-focused industries
• Experience working with panel vendors and research recruitment platforms

Benefits

• Competitive compensation
• Support for professional development
• Medical insurance
• Wellness benefits
• Opportunities for international exposure
• Modern office in Manila, Philippines
• Regular team events and activities

About the company

Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia. The team is Manila-based, globally distributed, and hybrid-first.