Investigation Specialist

The role

The Investigation Specialist supports anti-fraud operations and case handling. You will manage incoming cases, perform client callouts, and conduct initial investigations to ensure accuracy and proper case routing.

What you will do

• Manages cases received thru Shared Mailbox and Hotline.
• Perform callouts according to the antifraud workflow.
• Review client information before and during calls using the Bank’s system and other resources.
• Conduct Initial Investigation of Cases Triggered or received from other departments.
• Communicate with clients or related parties to proof correctness of data.
• Check correctness of triggers and filter it to which department it should be sent to procced.
• Ensure that all data were gathered for the following End to End investigation.
• Provides direct technical support to investigation, litigation, and forensic analyst to collect, preserves, process, analyze and interpret digital evidence from open sources.

Required qualifications

• Bachelor’s Degree in Criminology or any related four year courses
• At least 1-year experience in Investigation
• Proficient in Microsoft Applications (Excel, Word, Powerpoint)
• Excellent written and verbal communications

Nice to have

• Law enforcement/Military background
• Experience in Financing, Banking and Security Industry

About the company

salmon-group