Salmon Group
Senior Collections Specialist
Mandaluyong. Posted a month ago
The role
The Senior Collections Specialist performs collections callouts and emails using the bank's collections system. The role involves resolving client concerns and collecting promises to pay while monitoring specific KPIs.
What you will do
- Perform collections callouts and emails according to the collections workflow
- Review client information before and during calls
- Answer client questions and provide support in resolving complaints, concerns, and issues
- Communicate with clients to collect promises to pay
- Ensure accurate documentation of all transaction information in the collections system
- Update the database with newly acquired client information
- Monitor yearly and monthly KPIs
- Escalate qualifying cases to their Team Leader
- Prepare recommendations of accounts for endorsement to other Teams
- Initiate probing of clients through internet probing, skip tracing, or field visits
Required qualifications
- Excellent decision-making, negotiating, and communication skills
- Willing to work on shifting schedule
- Willing to work onsite 3x a week (Mandaluyong)
Nice to have
- Open for Fresh Graduates
About the company
Salmon-group is a team of finance professionals and entrepreneurs building a financial technology business to provide inclusive financial services to Filipinos.