Field Collections Officer

The role

The Field Collections Officer visits clients' residences or businesses to collect overdue payments. This role involves negotiating payment arrangements and maintaining follow-up with clients.

What you will do

• Visit clients' residences or businesses to collect overdue payments
• Negotiate payment arrangements with customers who are behind on their bills
• Maintain follow-up with clients to ensure payment deadlines are met
• Document every visit and interaction with clients
• Collaborate with the legal team if legal action needs to be pursued

Required qualifications

• Experience in debt collection or a similar customer-facing
• Strong interpersonal skills
• Ability to engage with clients in a professional, empathetic, and persuasive manner
• Ability to handle difficult conversations and resolve conflicts
• Ability to negotiate payment arrangements and settlements with clients who may be resistant to paying

Nice to have

• Previous experience in sales, customer service, or field-based roles
• Knowledge of financial or debt recovery processes
• field collection: 1 year

About the company

Salmon is a rapidly growing consumer fintech group founded in July 2022. It is a licensed consumer lending company in the Philippines working toward securing a full banking license.