Account Services Officer - Nighshift

Sta. Rosa, Laguna. Posted 5 months ago

The role

The Account Services Officer performs customer onboarding, KYC, and account maintenance. This role involves managing customer documentation, handling debit cards, and interacting with customers to resolve queries or complaints.

What you will do

Conducts customer due diligence and KYC
Validates completeness and accuracy of customer information
Creates customer profiles and opens accounts in the Core Banking System
Releases passbooks, chequebooks, or Time Deposit Certificates
Performs customer information updates and periodic reviews
Safekeeps accountable forms and records utilization
Acts as dual custodian for cheques in a fire-proof cabinet or vault
Attends to customer queries at the branch and via email
Handles debit cards including release, blocking, and destruction
Ensures compliance with regulatory requirements like BSP, AMLC, PDIC, and BIR

Required qualifications

University degree on Banking & Finance, or any related Business Course
At least 3 years of relevant experience in a banking industry
Strong knowledge and experience in teller services or branch operations
Sufficient knowledge of BSP regulations
Good communication skills
Problem-solving skills in a well-structured manner
Ability to work with different culture, race, or ethnic group
Can work independently with minimal supervision
Acceptable risk management skills and ability to mitigate identified risks
Good interpersonal skills
Keen attention to details
With official Signature Verification, KYC / CDD Training / Seminars attended

Nice to have

Organize, innovative and results oriented

About the company

salmon-group