Customer Service Junior Specialist

The role

You will provide customer support via live chat, inbound phone calls, and email. You will assist customers with questions about loans, credit cards, transactions, and mobile app features.

What you will do

• Provide customer support across live chat, inbound phone calls, and email.
• Assist customers with questions about loans, credit cards, transactions, and mobile app features.
• Handle concerns with empathy and accuracy.
• Escalate complex issues to the appropriate teams.
• Document all interactions in the CRM system.
• Contribute ideas to improve tools, processes, and the customer journey.

Required qualifications

• Fluent in both Tagalog and English written and spoken.
• Strong communication skills with a clear, customer-friendly tone.
• Bachelor's degree in any field (completed).
• Comfortable using a computer, navigating websites, and learning new tools.
• A proactive, curious, and customer-first mindset.

Benefits

• Competitive salary with performance-based bonuses.
• Full training and support from day one.
• Opportunity to grow your career in a fast-paced fintech environment.
• A team that values initiative, empathy, and collaboration.
• Dynamic work culture with room to learn and contribute.

About the company

Salmon is a fast-growing fintech company building the next-generation digital bank in the Philippines. They offer innovative credit and banking products with a focus on customer experience.