Medical Office Assistant

The role

This person will provide patient-facing service, operational support, and clinical support. They will manage clinic operations, patient scheduling, and assist providers with medical tasks.

What you will do

• Welcome patients and serve as the first point of contact
• Manage scheduling, check-in, check-out, and respond to phone and email inquiries
• Collect and verify insurance, demographic, and intake information in the EHR
• Ensure smooth patient flow and maintain a well-organized waiting area
• Assist providers with patient rooming, obtaining vitals, and other basic medical assistant tasks
• Coordinate with virtual assistants and central support teams for scheduling, billing, and prior authorizations
• Support onboarding and training of new front desk or MA staff
• Monitor supply levels, submit orders, and maintain readiness of clinical and administrative areas
• Escalate operational issues to leadership
• Partner with Clinical Operations leadership to implement new workflows and EHR processes

Required qualifications

• 2+ years of experience in a medical office
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills
• Proficiency with EHR systems
• Comfort using technology-enabled workflows
• Ability to balance patient care responsibilities with site-level administrative oversight

Nice to have

• Medical Assistant certification preferred, or equivalent experience in a hybrid clinical/front desk role
• Experience supporting multi-provider or multi-location clinic operations
• Familiarity with behavioral health workflows and patient coordination

Benefits

• Medical
• dental
• vision
• PTO
• additional benefits

Before you apply

• Sponsorship for employment authorization may be considered on a case-by-case basis depending on the role and candidate qualifications

About the company

Salma Health is a brain health company that integrates care delivery, technology innovation and research breakthroughs. They aim to transform the mental and neurological brain healthcare paradigm.