Sr. Associate, Clinical Operations

The role

The Senior Associate, Clinical Operations drives the consolidation of workflows and alignment of procedures across the organization. This role manages day-to-day operations for providers and collaborates with cross-functional stakeholders to integrate clinics, clinicians, and patients into the ecosystem.

What you will do

• Manage day-to-day business operations including program tracking, provider recruiting, and training
• Identify opportunities for efficiencies and scaling clinical operations
• Implement consolidated workflows to enhance service delivery across all clinics
• Standardize clinical and administrative protocols across all regions
• Coordinate implementation and optimization of clinical service workflows and SOPs
• Develop, document, and maintain SOPs for standardized treatment protocols and team training
• Facilitate coordination between key stakeholders
• Provide guidance to staff to ensure adherence to clinical protocols
• Facilitate coordination between providers, technicians, administrative staff, IT, and program leadership
• Manage research databases and data privacy protocols

Required qualifications

• Minimum of 3 years of experience in clinical research operations, healthcare operations, or a related setting focused on process improvement
• Experience in creating data dashboards, summaries of data
• Strong knowledge of clinical data management, research workflows, and healthcare compliance (HIPAA/IRB)
• Proven ability to operate effectively in a fast-paced, multidisciplinary clinical environment alongside cross-functional partners
• Excellent organizational, analytical, and project management skills
• Strong written and verbal communication skills for documenting SOPs and training diverse clinical teams
• Ability to extract, work with and communicate data/metrics
• Exceptional people skills
• Strong project management skills and a demonstrated ability to work successfully on cross-functional teams
• Ability to innovate and creatively solve problems in a highly collaborative manner
• Self-motivated with the ability to prioritize and balance priorities in a dynamic and constantly evolving work environment
• Passion for mental health and changing the healthcare landscape

Nice to have

• Experience supporting interventional psychiatry, IOP, or specialty behavioral health programs
• Familiarity with IRB processes and research compliance in a clinical setting
• Start up experience is highly preferred
• Prior experience managing individual relationships and influencing without authority

Benefits

• Medical
• Dental
• Vision
• PTO
• Additional benefits

Before you apply

• Candidates must live within commuting distance of the clinic

About the company

Salma Health is committed to fostering an inclusive, respectful, and discrimination-free workplace.