Medical Office Assistant (Site Lead)

The role

This person will provide patient-facing service, clinical support, and site-level coordination. They will manage daily operations, patient flow, and administrative tasks at the Fremont clinic.

What you will do

• Welcome patients and serve as the first point of contact
• Manage scheduling, check-in, check-out, and inquiries
• Collect and verify insurance, demographic, consent and intake information
• Assist providers with patient rooming and obtaining vitals
• Coordinate with virtual assistants and central support teams
• Support onboarding and training of new front desk or MA staff
• Monitor clinical and administrative supply levels
• Serve as the point person for daily operations at the Fremont clinic
• Partner with Clinical Operations leadership to implement new workflows
• Track and report basic operational metrics

Required qualifications

• Medical Assistant certification required, or equivalent experience in a hybrid clinical/front desk role
• 5+ years of experience in a medical office
• 1+ year of managing a medical office
• Strong organizational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills
• Proficiency with EHR systems
• Comfort using technology-enabled workflows
• Ability to balance patient care with site-level administrative oversight

Nice to have

• Experience in outpatient or mental health care settings
• Experience supporting multi-provider or multi-location clinic operations
• Experience in behavioral health, psychiatry, or interventional mental health services

Benefits

• Medical
• dental
• vision
• PTO
• additional benefits

Before you apply

• Sponsorship for employment authorization may be considered on a case-by-case basis

About the company

Salma Health is a brain health company that integrates care delivery, technology innovation, and research breakthroughs. They are building a comprehensive brain health system using multidisciplinary teams.