Sr. Manager, Clinical Operations

The role

The Senior Manager, Clinical Operations leads day-to-day operations across Salma Health clinics and manages Clinical Operations Managers and Practice Managers. This role handles clinic growth, including opening new clinics and integrating acquired practices.

What you will do

• Oversee daily operations at every clinic including staffing, schedules, procurement, vendor management, and facilities
• Lead, coach, and develop Practice Managers across the clinic network
• Set expectations and performance targets for providers
• Set readiness plans and performance targets for new clinics
• Drive continuous improvement in patient throughput, provider schedule density, and compliance
• Standardize workflows, scheduling, procurement, reporting, staffing models, and SOPs
• Manage clinic-level and network-level performance measures and dashboards
• Match clinic capacity and provider availability to patient demand
• Manage clinic operating budgets and P&Ls
• Lead new clinic openings from site selection to IT and EMR setup

Required qualifications

• 7+ years of progressive healthcare operations experience, ideally in behavioral health, multi-site outpatient care, or other high-acuity settings, including experience leading operations across multip
• Experience managing managers and teams across several clinic locations
• Experience opening new clinics or practices and scaling them across a multi-site network
• Experience leading the integration of acquired practices and managing change during periods of rapid growth
• Working knowledge of healthcare staffing and scheduling models, procurement, vendor management, and facilities
• Working knowledge of healthcare regulatory and payer requirements
• Experience setting KPIs and building dashboards, managing operating budgets, and using data to manage performance
• Strong communication, organization, and project management skills
• Comfort working in a high-growth or startup setting

Nice to have

• Master's degree (MHA, MBA, MPH, or MSN)
• Experience building or scaling patient access, contact center, referral management, or centralized intake functions
• Experience in behavioral health, IOP, or interventional psychiatry settings, such as TMS or Spravato programs
• Mission-driven leadership experience in a high-growth healthcare company

Benefits

• Medical
• Dental
• Vision
• PTO
• Additional benefits

About the company

Salma Health is a healthcare company that operates clinics and is growing through new openings and acquisitions.