Senior Manager, Solution Architecture - Existing Customers

New York City, Remote. Posted 8 months ago

The role

You will lead a solution architecture team to help existing enterprise customers realize value from Sanity. You will set strategic direction, manage complex accounts, and coach Solution Architects to drive customer retention and expansion.

What you will do

Lead a solution architecture team to help enterprise customers realize value
Set the team's strategic direction
Personally own complex, high-stakes accounts
Oversee implementations and build relationships with customer stakeholders
Coach Solution Architects on running value-oriented engagements
Hire, develop, and retain a skilled SA team
Evolve post-sales motions including onboarding, implementation reviews, expansion discovery, and health monitoring
Partner with Sales to drive expansion opportunities
Work with Product and R&D to ensure customer feedback shapes roadmap priorities

Required qualifications

Experience leading technical ICs in a high-growth environment
Strong technical foundation in APIs, data models, front-end frameworks, integrations, hosting providers, ecommerce platforms, web and app frameworks, and analytics tools
Track record of driving customer retention and expansion through coaching, process design, and hands-on account ownership
Proactive about identifying risks and opportunities across the team's customer portfolio
Clear, inclusive communicator
Ability to manage ambiguity and competing priorities
Familiarity with AI technologies and tooling
5+ years in solution architecture or technical customer-facing roles
2+ years managing customer-facing, technical teams

Nice to have

Experience with headless CMS, headless ecommerce, or developer-focused SaaS
Familiarity with content workflows, editorial tooling, or digital experience stacks
Experience influencing product direction through post-sales customer insight and team feedback

Benefits

Highly-skilled, inspiring, and supportive team
Positive, flexible, and trust-based work environment
Global, multi-culturally diverse group of colleagues and customers
Comprehensive health plans and perks
Healthy work-life balance
Competitive stock options program

About the company

Sanity is building an AI-powered Content Operating System that treats content as data. It is a 300+ person company used by companies like PUMA, Spotify, Figma, Riot Games, and Skims.