Global Head of Solutions

United States, Remote. Posted a month ago

The role

You will own the Integration and Support engineering teams to ensure customers are live and successful. You will build playbooks, coach technical leaders, and partner with Sales and Account Management to drive revenue.

What you will do

Own Integration and Support engineering, roughly 20 people across three functions
Build out the playbooks, onboarding, best practices, and SLAs
Coach and develop technical leads
Get hands-on with scoping and contract structuring
Partner with Sales and Account Management leadership
Partner with the POC team to help drive POCs to a success
Guide the team through scoping, delivery, and people challenges

Required qualifications

Experience leading large technical teams (20+) in B2B SaaS, including building out the management layer beneath you
Domain experience in financial services, fraud, risk, compliance, or banking
Deep technical and product expertise
A track record of building operational rigor
Experience scaling a team through a period of rapid growth
Strong coaching instincts
Comfort leading through growth and change

Nice to have

Experience spanning both pre-sales (sales engineering/solutions consulting) and post-sales (implementation/professional services) motions
Familiarity with fintech more broadly, even outside fraud/compliance specifically

Benefits

Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend

About the company

Sardine is the leading agentic risk platform for fighting financial crime. Its integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations.