Strategic Account Manager

The role

You will manage a handful of customers and act as their stakeholder to maximize product value. You will collaborate with internal teams to help customers meet risk, fraud, compliance, and payment needs.

What you will do

• Be the primary point of contact for customers
• Build understanding of product, technology, and strategy
• Translate complex product and technology problems into simple solutions
• Advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis for long-term expansion
• Work with risk analytics teams to solve fraud typologies and communicate findings

Required qualifications

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS
• Understanding of how customers integrate API's
• Strong presentation skills for virtual and in-person meetings
• Previous customer-facing experience
• Exceptional project management skills
• Proficiency in using business intelligence tools
• Analytical skills for number crunching and drawing insights
• Ability to translate complex strategies into actionable processes
• Ability to build relationships and collaborate with others

Nice to have

• Domain experience in fraud, compliance, fintech, AML/KYC, or payments
• Previous customer-facing experience with a technical product

Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend

Before you apply

• You'll need to keep a home base in the country you're hired in

About the company

Sardine is the leading agentic risk platform for fighting financial crime. Their integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations.