Account Manager

The role

You will manage a handful of customers and act as their stakeholder within Sardine to maximize product value. You will collaborate with internal teams to help customers meet risk, fraud, compliance, and payment needs.

What you will do

• Be the primary point of contact for customers.
• Build understanding of product, technology, and strategy to message to customers.
• Translate complex product and technology problems into simple and actionable solutions.
• Advise on best practices relating to fraud and compliance.
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking for long-term expansion.
• Work with risk analytics teams to solve fraud typologies and communicate findings to customers.

Required qualifications

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Understanding of how customers integrate API's.
• Domain experience in fraud, payments, compliance, fintech, or AML/KYC.
• Strong presentation skills for virtual and in-person meetings.
• Previous customer-facing experience.
• Exceptional project management skills.
• Proficiency in using business intelligence tools.
• Analytical skills for number crunching and drawing insights.
• Ability to translate complex strategies into actionable processes and outcomes.
• Ability to build relationships and collaborate with others.
• Ability to improve processes.

Nice to have

• Experience working within the banking vertical
• Previous customer-facing experience, preferably with a technical product

Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Remote-first Culture
• Flexible paid time off
• Year-end break
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend

About the company

Sardine is an agentic risk platform for fighting financial crime. Its integrated solution unifies data to help organizations stop fraud and automate fraud and AML operations.