Global Security Operations Center (GSOC) Operator

The role

The GSOC Operator will deliver customer service and incident management. This role involves systems monitoring, incident response, and escalations.

What you will do

• Monitor for, and respond to, physical security incidents.
• Collaborate with Risk Intelligence, IT, and InfoSec to respond to incidents.
• Notify incident commanders and escalate incidents per protocol.
• Participate in regular training and exercises for incident response.
• Collaborate with the Security Systems team to report malfunctions and conduct troubleshooting.
• Maintain a culture of customer service excellence.

Required qualifications

• High school diploma or equivalent
• 1+ year of experience in a physical security role.
• Knowledge of physical security systems.
• Experience in incident response.
• Ability to work in a fast-paced, dynamic environment.
• Ability to collaborate across business units to resolve incidents.
• Prolonged periods of sitting at a desk and working on a computer.
• Lifting and carrying items up to 20 pounds occasionally.

Nice to have

• Associate or bachelor's degree in Criminal Justice, Security Studies or a related field
• Ability to handle sensitive information with discretion.
• Ability to assess risk and make an informed-decision during fast-paced incidents.
• Ability to communicate clearly and effectively both written and vocal.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services
• Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
• Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Generous PTO and Holidays
• Paid maternity and paternity leave
• Competitive Salary with opportunities for performance-based bonuses
• 401(k) plan with company match
• Equity options
• Basic life insurance and short- and long-term disability coverage
• Discounted pet insurance options including 24/7 Telehealth helpline
• Free lunch benefit and unlimited free drinks and snacks in the office

Before you apply

• Requires access to export-controlled information or items that require U.S. Person status.
• U.S. Person status includes U.S. citizens, legal permanent residents, and certain protected classes of asylees and refugees.

About the company

Saronic Technologies is a leader in revolutionizing autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations through autonomous and intelligent platforms.