Lead IT Technician

The role

The Lead IT Technician is a senior hands-on role leading day-to-day support operations and serving as the primary escalation point for complex technical issues. This person will mentor technicians, manage the ticket queue, and lead IT support projects.

What you will do

• Serve as the senior technical escalation point for hardware, software, and network issues.
• Lead the ticket queue by triaging, validating, and setting priorities.
• Own device deployments including imaging, enrollment, MDM configuration, and decommissioning.
• Mentor Associate and IT Technicians through coaching and reviews.
• Plan and lead IT support projects, migrations, and system upgrades.
• Maintain documentation, runbooks, and knowledge base articles.
• Analyze ticket trends to identify and fix recurring problems.
• Administer user access workflows including provisioning and permissions.
• Ensure adherence to security best practices.
• Maintain IT asset and inventory accuracy.

Required qualifications

• At least 5 years of relevant IT experience, including time as a senior technician, lead, or escalation point.
• Demonstrated experience with Mac and Windows device deployments, including endpoint management tooling such as Intune, Jamf.
• Advanced troubleshooting ability across hardware, software, networking, and identity or access-based issues.
• Experience administering identity and access platforms such as Microsoft Entra ID or Active Directory, including group and license management.
• Proven ability to plan work, prioritize competing tasks, and meet commitments in a fast-moving environment.
• Excellent written and verbal communication skills.
• Experience with helpdesk and ticketing systems.
• Prolonged periods of sitting at a desk and working on a computer
• Occasional standing and walking within the office
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment
• Visual acuity to read screens, documents, and reports
• Lifting and carrying items up to 20 pounds occasionally

Benefits

• Medical Insurance: Saronic pays 100% of the premium for employees and 80% for dependents
• Dental and Vision Insurance: Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents
• Generous PTO and Holidays
• Paid maternity and paternity leave
• Competitive Salary with opportunities for performance-based bonuses
• 401(k) plan with company match
• Equity options
• Basic life insurance and short- and long-term disability coverage
• Discounted pet insurance options including 24/7 Telehealth helpline
• Free lunch benefit
• Unlimited free drinks and snacks in the office

Before you apply

• Requires access to export-controlled information or items that require U.S. Person status (U.S. citizens, legal permanent residents, or certain protected classes of asylees and refugees).

About the company

Saronic Technologies is a leader in revolutionizing autonomy at sea, developing solutions that enhance maritime operations through autonomous and intelligent platforms.