IT Technician (Austin)

The role

The IT Technician provides advanced technical support across IT systems and networks. This role involves resolving technical issues, performing system maintenance, and ensuring the health of the IT infrastructure.

What you will do

• Provide support for hardware, software, and network issues including desktops, laptops, servers, printers, and mobile devices.
• Troubleshoot and resolve escalated technical issues.
• Assist with network configurations including routers, switches, firewalls, and VPNs.
• Perform routine system maintenance including software updates, security patches, and backups.
• Administer and troubleshoot Active Directory, Office 365, and cloud-based services.
• Provide guidance and mentoring to Tier 1 technicians.
• Document and track support tickets using a helpdesk management system.
• Maintain up-to-date knowledge of emerging IT trends and technologies.
• Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.
• Ensure adherence to security best practices including data protection and access control.

Required qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in a technical support or similar IT role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
• Familiarity with ticketing systems and helpdesk management tools.
• Excellent communication and customer service skills.
• Problem-solving mindset with attention to detail and ability to prioritize tasks.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing and walking within the office.
• Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
• Visual acuity to read screens, documents, and reports.

Nice to have

• IT certifications such as CompTIA A+, Network+, or Microsoft certifications
• Familiarity with Department of Defense (DoD) or military industry projects
• Knowledge of autonomous systems or maritime technology

Before you apply

• Requires access to export-controlled information or items that require U.S. Person status.
• U.S. Person status includes U.S. citizens, legal permanent residents, and certain protected classes of asylees and refugees.

About the company

Saronic Technologies is a leader in revolutionizing autonomy at sea, developing solutions that enhance maritime operations through autonomous and intelligent platforms.